Is Paypal safe?

I don't know why it takes four days or more for Pay Pal's Customer Service to answer a question. I am currently having this experience with them and stayed tuned for how long before they reply to my email. I would say that apart from any problems or frustrations with their service, which there are some that I have, their customer service is so poor as to cause me to consider going elsewhere.

I am sorry Mr. Paypaldamon, but if it takes 5 days (current tally and still counting) for Paypal to respond to Customer Service questions, you might as well just close up shop today because you are not going to be in business long. I know I am not the only one to have such an experience since the person I was trying to send money to had the same. After 4 days, the response he received was not even relevant to the question. In my case, I tried to send him a payment for an Audiogon auction. After 5 days, in which the payment stayed in a status of "uncleared", I finally gave up and canceled the transaction. It took about 24 hours for the money to be remitted to my Paypal account. Why did it take 24 hours to for me to receive control of my money after canceling the transaction and why would a transaction not be completed for 5 days on an account which has been used to complete several transactions prior? Finally, how would I get a reasonably prompt response to these questions from Paypal (other than directing my questions to Damon on the Audiogon site) such that this response would be received and acted upon before either one party or the other to the transaction simply gives up and sends/demands a money order to complete the transaction?

Angela,
With regard to my complaint, I purposely did not want to take it offline. Sorry, if my personal troubles bother you, but I thought some of you would want to know. The part which I found outrageous is that they don't answer the requests for customer service on their own site. Mine, entered last Sunday, still hasn't been answered. Yet, the Paypal Customer Service Manager, if that is who Damon is, feels that it is effective to make himself personally available on the Audiogon site to handle/answer customer service problems/requests on the Audiogon site. It is the height of ludicrousness in my opinion.

Sorry Angela,

But I am not here to sic the dogs on anyone. In order to make my posts regarding the lack of timeliness of the customer service responses of Paypal more relevant to the title of the thread, I offer that if one did have a serious problem like Bill Eichengrun did, would it make you feel even more content that it might take 5 days or more to reach someone in customer service? As far as Damon's presence on Audiogon providing a circumvention around the morass which appears to be the present state of Paypal's customer service, what about those Paypal customers who have problems and don't know about Audiogon? Damon should be working full-time to fix the Paypal customer service problem, not hanging out on Audiogon fishing for Paypal problems here. That seems obvious to me. I don't have that type of attack dog personality and none of my remarks are meant to attack you in any way. If I seem a little upset, it is because their lack of responsiveness, above all, has pushed my buttons.