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Is good customer service about dead?

I’d like to know from other members of Audiogon how they find customer service today. Not the resellers so much as the manufacturers themselves. I had a bad experience with a really late delivery. I also have a tone arm I bought in a first production run when a setup manual was not yet available – the manufacturer will not respond to my emails. I wanted to audition a rather expensive pair of speakers that were not available in my area. I contacted the manufacturer (from his own website) to ask where I could go to audition and purchase these – but no response. I have however had amazing support from the good folks at VAC and Jeff Rowland.
So I am now searching for new speakers but customer service is my first criteria and everything else is second. I'll be looking in the 5K-10K price range. I’d be very interested in other people’s experiences.
dat1

Showing 2 responses by toddnkaya

toddnkaya
493 posts
 
For speakers, I have heard great things about Salk Audio and Selah Audio.
You may take a peak over on AudioCircle to learn more about these companies. Rick from Selah,and the owner of Salk really understand killer customer service. Salk literally has a huge , huge cult following with over the top happy customers.
Good luck, actually you won't need it with these two companies.
Todd
toddnkaya
493 posts
 
JohnnyR, you never fail to get a plug in for your product that you sell, without mentioning that you are a dealer for Vandersteen. But that is besides the point, as your whole post is ass backwards. Successful distribution will cost the customer less? Wrong, everyone knows customers are going to pay a big mark up . In other words the lucky customer will pay 8 grand or more for the Cirrus though a dealer.
Next you plug the four lofty drivers in the 2ce Sigs, eluding that after a company such as Vapor has spent all their money on veneer, paint etc., that you are going to get lesser drivers. Wrong again. Vapor puts a lot of labor into the cabinets, and they chose some, if not the best drivers in the world,and a world class crossover that can be customized to each client. Vapor's customers are purposely buying direct from the company to save thousands so they can cut out the dealer, advertising, distribution , and sales force. Don't swear it Johnny , Vapor is not aiming it's speakers at your 2ce's , but rather YG Acoustic and Magico.
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