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Is good customer service about dead?

I’d like to know from other members of Audiogon how they find customer service today. Not the resellers so much as the manufacturers themselves. I had a bad experience with a really late delivery. I also have a tone arm I bought in a first production run when a setup manual was not yet available – the manufacturer will not respond to my emails. I wanted to audition a rather expensive pair of speakers that were not available in my area. I contacted the manufacturer (from his own website) to ask where I could go to audition and purchase these – but no response. I have however had amazing support from the good folks at VAC and Jeff Rowland.
So I am now searching for new speakers but customer service is my first criteria and everything else is second. I'll be looking in the 5K-10K price range. I’d be very interested in other people’s experiences.
dat1

Showing 1 response by sprks

sprks
29 posts
 
JP1208, did Vapor Audio offer you any other option for a full refund for the damaged speakers or just the third party contingency offer? After they offered a full refund in the last thread I was shocked to see that they were trying to run this refund through another buyer. How does the company not have funds to reverse this transaction since they make it sound like sales are soaring and mentioned numerous times that they are doing quite well?

I think Stringreen makes a very valid point here. Sending money to a compnay on the brink sounds like a disaster waiting to happen or they have the money and are just playing games with the customer.
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