In this economy many company's have had to reduce staffing to bring costs in line with slower sales in addition many company's have had to lower their selling price as well as competing with on line sellers who provide no customer service. This means they have fewer resources. I run a small manufacturing company and it amazes me that we continually get clients who are comparing our pricing to on line or chinese vendors and give very little value to service until they need it. In the U.S. this must be what consumers want as they drive by local merchants on their way to walmart or use a local retailer to evaluate goods and then buy on line. In luxury goods its even worse as buyers feel they can now bargain to the point the vendor has no margins left. I could rant forever but you get it.
Is good customer service about dead?
I’d like to know from other members of Audiogon how they find customer service today. Not the resellers so much as the manufacturers themselves. I had a bad experience with a really late delivery. I also have a tone arm I bought in a first production run when a setup manual was not yet available – the manufacturer will not respond to my emails. I wanted to audition a rather expensive pair of speakers that were not available in my area. I contacted the manufacturer (from his own website) to ask where I could go to audition and purchase these – but no response. I have however had amazing support from the good folks at VAC and Jeff Rowland.
So I am now searching for new speakers but customer service is my first criteria and everything else is second. I'll be looking in the 5K-10K price range. I’d be very interested in other people’s experiences.
So I am now searching for new speakers but customer service is my first criteria and everything else is second. I'll be looking in the 5K-10K price range. I’d be very interested in other people’s experiences.