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Is good customer service about dead?

I’d like to know from other members of Audiogon how they find customer service today. Not the resellers so much as the manufacturers themselves. I had a bad experience with a really late delivery. I also have a tone arm I bought in a first production run when a setup manual was not yet available – the manufacturer will not respond to my emails. I wanted to audition a rather expensive pair of speakers that were not available in my area. I contacted the manufacturer (from his own website) to ask where I could go to audition and purchase these – but no response. I have however had amazing support from the good folks at VAC and Jeff Rowland.
So I am now searching for new speakers but customer service is my first criteria and everything else is second. I'll be looking in the 5K-10K price range. I’d be very interested in other people’s experiences.
dat1

Showing 1 response by fripp1

fripp1
54 posts
 
Just a plug here for my local dealer. Speaker Shop in Buffalo, NY will do everything in their power to resolve any issues in your favor. Been doing business with them forever.

They do in-home installs and in-home evals (the latter if they know you) They'll ship as well. They tend to stick with the more well-known larger companies in deference to our local market's incessant need for the perception of "value for the dollar" (hence, McIntosh, B&W, Paradigm, KEF, Marantz, Magneplanar, etc). Look 'em up.
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