Is good customer service about dead?


I’d like to know from other members of Audiogon how they find customer service today. Not the resellers so much as the manufacturers themselves. I had a bad experience with a really late delivery. I also have a tone arm I bought in a first production run when a setup manual was not yet available – the manufacturer will not respond to my emails. I wanted to audition a rather expensive pair of speakers that were not available in my area. I contacted the manufacturer (from his own website) to ask where I could go to audition and purchase these – but no response. I have however had amazing support from the good folks at VAC and Jeff Rowland.
So I am now searching for new speakers but customer service is my first criteria and everything else is second. I'll be looking in the 5K-10K price range. I’d be very interested in other people’s experiences.
dat1

Showing 1 response by audioconnection

(((Stringreen makes the case for supporting well known larger companies that charge you for their advertising, distribution, sales force, etc. That's fine. But if you don't mind working with a new and growing company here in America that eschews all that extra overhead in order to offer you a superior product for a lower price, well, that's the customer we're looking for.))

What Stringgreen is pointing out is for the customer to have some facts.
With successful dealer distribution it will cost the customer less.
The experienced manufacturer can then count on consistency with sales allowing purchases of loftier parts in larger quantity equals less costly runs equals Superior product.

Example a garage tech would have to charge 125K
to build a Rav 4 where Toyota can do for 24K
Lets look at the Parts, technology in a Vandersteen 2CE Sig 2 with 4 lofty drivers and compare to a well painted,Veneered 2 way box
with all the money in the veneer,paint job whats left over to spend for drivers etc
Which speaker do you thinks gonna be playing music besides jingle bells at the end of the day?
Cheers JohnnyR