Is Audio Research Corp alive and well?

I am a huge ARC fan and owner. And although all the above may be true, I think that ARC is in some serious trouble. They've decided not to participate in home theater(I'm not a home theater guy, however HT is driving the industry, I would say (at least)75% of all audio(video) sales are HT related. Also, they really missed out on developing the replacement of the very popular CD-2(CD-3 has just been released). Bad bussiness decisions have really hurt this legendary company. If they don't make better business decisions, they will not be around for very long. If this is true it will be a sad day indeed.

Although I have a somewhat different opinion, I agree with "rwa" That your problem is more likely to be with your dealer than with ARC not calling back the dealer back. Even if ARC is haing problems with a dealer, if there's a customer that has a problem, they're going to take care of the customer. It's likely that your dealer/salesperson never called ARC at all.