Helomech wrote::
When the guy learned I wanted to return the item he became belligerent and it turned out to be the worst experience I’ve had in my 20 years of purchasing many dozens of components. Actually, it ranked up there with the worst customer service experiences of my life. Despite getting a refund eventually, I still lost a good chunk of money when all was said and done.
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In the past I have let posts like this go, but it is so easy for anybody who doesn't know me or Odyssey to read an uncontested negative post and form an opinion about that particular product, be it Odyssey or company XYZ....so, I am monitoring more closely and try to put comments in perspective on this oh so anonymous internet:
Well, you're posting this again, and I still have no idea as to who you are...
Over the past 25 years I have hand made and sold an average of over 400 units / year myself.
Well over 8 K + customers when everything is said and done. Hundreds and hundreds of customers who I have helped out in one way or the other..........why ?? Because I pride myself on being a good guy who is taking care o his customers, (ask any of the THOUSANDS of happy customers) but I can also be irritated and don't take crap from anyone....So, not knowing who you are there definitely is a reason why I behaved the way I behaved....And believe me, I probably have to say the same thing about worst experience in my audio life
We have on average 1-3 returns a year for various reasons. And yes, if you buy an Odyssey from me and return it then you will have to cover expenses, such as cc and shipping. I don't have a restocking fee and I don't make profits of that process.