Nearly the exact same thing happened to me two weeks ago with UPS.
I was returning a new laptop. I was a bit freaked out as well. Even calling the local UPS office where they contacted the driver. And then the manager called me back after discussing it with him. I was told that he said , "No package was there to be picked up". My camera's showed otherwise. So I started down that path.....
Long story short. Friday I received an email stating that the company I had ordered the laptop from had received it. And my refund had just been been issued!
Something similar happened a few years ago with Fedex as well. But the part missing was very cheap so I just didn't worry about it. Again,
I received confirmation that the customer had indeed received it and wanted another!
It does happen!
Oh, And the tracking on the Laptop? The # simply wasn't any good I was told. It wasn't long enough. And I received that tracking number, "From" UPS when I created the label on my PC! It was missing the number/letter prefix set that it always had, "A prefix which was always the same also", for every label from them that either was a pick up from, OR, a delivery to my address!
Fedex numbers are the same as well. "Always the same prefix for a customer". But it won't help to check tracking if you have the same problem as I had!
They said it wasn't a mistake on their part as far as they could see. But UPS said in their system. At the time when I initially called both the local office and then corporate the next day?
I was told by both parties that "You have no parcels en-route in the system, anywhere, at this time! And I knew that this was wrong. I get deliveries every day! And ship a few times a week! Not large numbers but consistent!
Please let us know if maybe this was your type of "SNAFU", as well?
Hopefully it was. Also, all ship times have been increased with this virus in play! So it will take longer to find out!
I was returning a new laptop. I was a bit freaked out as well. Even calling the local UPS office where they contacted the driver. And then the manager called me back after discussing it with him. I was told that he said , "No package was there to be picked up". My camera's showed otherwise. So I started down that path.....
Long story short. Friday I received an email stating that the company I had ordered the laptop from had received it. And my refund had just been been issued!
Something similar happened a few years ago with Fedex as well. But the part missing was very cheap so I just didn't worry about it. Again,
I received confirmation that the customer had indeed received it and wanted another!
It does happen!
Oh, And the tracking on the Laptop? The # simply wasn't any good I was told. It wasn't long enough. And I received that tracking number, "From" UPS when I created the label on my PC! It was missing the number/letter prefix set that it always had, "A prefix which was always the same also", for every label from them that either was a pick up from, OR, a delivery to my address!
Fedex numbers are the same as well. "Always the same prefix for a customer". But it won't help to check tracking if you have the same problem as I had!
They said it wasn't a mistake on their part as far as they could see. But UPS said in their system. At the time when I initially called both the local office and then corporate the next day?
I was told by both parties that "You have no parcels en-route in the system, anywhere, at this time! And I knew that this was wrong. I get deliveries every day! And ship a few times a week! Not large numbers but consistent!
Please let us know if maybe this was your type of "SNAFU", as well?
Hopefully it was. Also, all ship times have been increased with this virus in play! So it will take longer to find out!