If you have ever bought anything from HSU research

I'm still not quite sure what went on. The OP I'm guessing(?) gave them his credit card info, the item was shipped and showed up damaged? Too much info missing already, like whether the damage was visible and on the cardboard container it came in or just on the inside product.

Because right there that would be mistake number one. If you see outward damage and it's so bad the product is damaged, it's quite possible it's easy to see, so you do not accept delivery of the item or at least do not open it up, return it to the shipping company or get instructions from HSU. But again, no facts in the rambling post.

Item 2 is how is it that they are trying to get $99 from the OP. They have his credit card and have charged him I'm guessing(again). They've got the money, don't need to try to get it. They'd return an amount less the 99 as their policy states and that would be that. But somehow they are trying to extract 99 from the OP? I'm not following the money situation.

Either way, its an awful experience to order something and have it show up damaged. Dealing with such a situation politely and respectfully will get one a lot further than bitching and abusing HSU reps. And this thread will do nothing to hurt their reputation, you're wasting you time. They've been at the game for over 20 years and have a track record that is among the best in the internet direct business, in fact I think they are one of the pioneers of it.

I've got a VTF-15H that they shipped to me and the experience was great, and the sub pounds my theater like crazy. At least the OP ended up with a good ending.

Their policy is a fair one, many companies do the same with 30 day returns. The person that doesn't avail themselves of the company policy on returns and then gets upset only looks like a crank in the end.

Viab, you really gotta get over yourself, you've been on this crusade for 8 months now. You make idiotic statements like saying Hsu would take the parts out of the damaged sub and somehow re-sell. The fact is you have absolutely no idea what they would do. The subs are in fact made in China. So they'd have to pay to send the harvested parts back to China to be re-installed at random in another sub, which makes no sense.

And obviously you're not at all curious as to why many complete strangers with no skin in the game would come to Hsu's defence. Could it be because their customer service is top notch and everybody knows it? Could it be that they've been at the top of the sub market for over a decade? Could it be that they make some of the best subs for $$ spent? There is always going to be the odd bad experience through shipping. Getting bitter over it only affects you. You've changed your story now and added new parts, so it's hard what to think.

Personally I wouldn't want to sell you anything.

Wow, that's a lot of zeros bud! A few more and I would have doubted myself. Or not.