Sharing my experience circa 2006:
A kitten who was teething chewed on a new pair of Blue Heaven speaker cables near one banana plug. So I made a phone call to Nordost. The fellow that I spoke with got a good laugh out of my situation and offered to fix them for a nominal charge. Nordost shortened the cables by about one foot. The turnaround time was brief. And the cables sounded even better after being broken-in by my kitties.
A kitten who was teething chewed on a new pair of Blue Heaven speaker cables near one banana plug. So I made a phone call to Nordost. The fellow that I spoke with got a good laugh out of my situation and offered to fix them for a nominal charge. Nordost shortened the cables by about one foot. The turnaround time was brief. And the cables sounded even better after being broken-in by my kitties.