I'm trusting FedEx/ UPS less by the day


Many of the people working these high demand jobs in the shipping industry were already hating it before the pandemic and what not. Now I think many simply dont care one bit. Then you throw huge "fragile" and "do not drop" stickers on the box with a nice big beautiful picture advertisement of the component/ speaker on the outside box for everyone to see and its almost goading them to mess with it. 

Recently bought a subwoofer and  there was a hole/dent in the box  so deep it penetrated through the 2nd interior box. Obviously this was dropped from some distance. Not too mention the fact that the UPS driver just flopped the box off the dolly causing it to roll forward on to its other side. Right in front of me. No apology or anything,  just handed me the sign pad and acted like it was nothing. And that's how it's being treated in front of the customer I can't imagine what goes down in these warehouses. 

Ok end of rant 🙂

blue_collar_audio_guy

Showing 3 responses by rlawry

Seriously, I don't trust either company either.  Recently I ordered a headphone amp from a seller in Texas shipped by Fedex Ground that required a direct signature and followed it across the country.  It then showed it being delivered to my address but someone else had signed for it and the driver did not reconcile the signature with the intended recipient.  Luckily the wrong recipient saw my name and address and delivered it to my home.  When I filed a complaint with Fedex the driver lied about delivering it to me and about my address.  Never again will I use them.

Another horror story, this time courtesy of UPS.  I had a pair of monitor speakers that used a pair of nicely built stands made of plaster and lead bars.  I shipped both sets double-boxed and got a call from the buyer who asked me to report the stands damaged.  When I got them back the boxes looked somewhat damaged but I was shocked at the contents:  white powder and lead bars, no exaggeration.  I spent time trying to estimate at what height they were dropped to disintegrate those stands.