2. misc-audio
  3. 176433-172197

I'm trusting FedEx/ UPS less by the day

Many of the people working these high demand jobs in the shipping industry were already hating it before the pandemic and what not. Now I think many simply dont care one bit. Then you throw huge "fragile" and "do not drop" stickers on the box with a nice big beautiful picture advertisement of the component/ speaker on the outside box for everyone to see and its almost goading them to mess with it. 

Recently bought a subwoofer and  there was a hole/dent in the box  so deep it penetrated through the 2nd interior box. Obviously this was dropped from some distance. Not too mention the fact that the UPS driver just flopped the box off the dolly causing it to roll forward on to its other side. Right in front of me. No apology or anything,  just handed me the sign pad and acted like it was nothing. And that's how it's being treated in front of the customer I can't imagine what goes down in these warehouses. 

Ok end of rant 🙂

blue_collar_audio_guy

Showing 1 response by clearthinker

clearthinker's avatar
clearthinker
1,582 posts
 

Carriers can be careless and sometimes stupid.

But responsibility lies with the manufacturer.  Original packaging must be engineered to take what the shippers hand out.  After that, if the packaging fails and the item is damaged, the manufacturer should carry full insurance cover, so that a replacement will be supplied to the buyer cost free.

 

Step forward Krell (as under D'Agostini).  My reference monoblocs each came in a heavy timber crate fitted to a premium quality pallet below.

Step backward Martin Logan.  The original packaging on my CLX References was made of cardboard and was abandoned not fit for purpose after three transits.  Shame on ML, these are $40,000 speakers weighing 100kg each.  You CAN'T put 100kg in cardboard.

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