I feel i have been done wrong by TMR..


The story I'm about to tell does not reflect in anyway any purposely wrongdoing by TMR.
I have dealt with TMR in the past and although there was a glitch, they went out of their way to rectify it and all ended well; so, I know they are good guys that practice good business. However, the other day I purchased, and by purchase, I mean moved into a cart and then pressed the pay button for a pair of Gallo speakers. To my surprise I received an SMS saying my card was charged on the one hand, and at the same time I've received a Message that the speakers have already been sold to someone else. This is the short end of the story; the full story ‏shows up a few posts below. I admit at first I've been very upset and I started this post in a different way, it parked a lot of reaction, most of it in favor of TMR which I find to be great, but the real question I want to ask and this is regardless of if it happened with TMR or with any other venue, is,  how can it be that once you move any product into a cart and press the pay button within a few moments the product can be sold simultaneously to another buyer? isn't there any smarter way to prevent such an incident which is obviously going to leave one of the customers disappointed and upset?

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Showing 3 responses by rbyington711

I have a problem with this guy who starts with I Feel like I have been wronged by TMR did he attempt to contact them before his post? Then when the overwhelming majority of the people came to the defense of TMR his only response was ”That is why he said he used the words I FEEL as a defense to all these positive reviews. My suggestion take your issues to TMR directly first and give them time to respond and if they don't then take your issues to a forum
I have done about 15 transactions with TMR and have always found them to be great people to work with for the following reasons:

They accurately describe the condition of the gear they have up for sale, and in my experience for an example grade an item a 7 and when you receive it it's at least an 8 and I know this is very subjective but I have never purchased an item that was in a lesser condition than they stated.

They repack the items they ship out as well or sometimes better than the manufacturer. I had a situation on receipt of an amp that the outer box had been punctured in transit so I called the sales guy Nick and wanted just to return it unopened. Nick told me because of the value of the amp they had double packed it by putting the original box in an outer box surrounded with about an inch of styrofoam all around. To my surprise when I opened the shipment only the outer part of the outside box was damaged and about 1/3 inch of the foam. 

When I questioned Nick about why would a company spend the extra time and money to do this he told me it's about doing thing right the first time and if the gear arrives damaged its a problem for us and you.

My last comment it about Nick himself he is the kind of employee everybody would want working for them he cares about your experience and you can tell he enjoys music and hear. I would say dealing with Nick is like dealing with anyone from PS Audio or Pass Labs it's the best compliment I can give.

I also agree with the person who asked what was this guys issue and did he speak with anyone at TMR?
I have done about 15 transactions with TMR and have always found them to be great people to work with for the following reasons:

They accurately describe the condition of the gear they have up for sale, and in my experience for an example grade an item a 7 and when you receive it it's at least an 8 and I know this is very subjective but I have never purchased an item that was in a lesser condition than they stated.

They repack the items they ship out as well or sometimes better than the manufacturer. I had a situation on receipt of an amp that the outer box had been punctured in transit so I called the sales guy Nick and wanted just to return it unopened. Nick told me because of the value of the amp they had double packed it by putting the original box in an outer box surrounded with about an inch of styrofoam all around. To my surprise when I opened the shipment only the outer part of the outside box was damaged and about 1/3 inch of the foam. 

When I questioned Nick about why would a company spend the extra time and money to do this he told me it's about doing thing right the first time and if the gear arrives damaged its a problem for us and you.

My last comment it about Nick himself he is the kind of employee everybody would want working for them he cares about your experience and you can tell he enjoys music and gear. I would say dealing with Nick is like dealing with anyone from PS Audio or Pass Labs it's the best compliment I can give.

I also agree with the person who asked what was this guys issue and did he speak with anyone at TMR?