I can't be the only Cary Audio DMS-600 user experiencing this problem streaming Qobuz ...

I have a DMS-600 and I believe the problem is related to the March 2021 firmware update (I did not have skipping issues prior).  The DMS-600 is basically unusable for me at this point.  I have done a lot of testing and I discovered that any song will play as long is there are no songs following it in a queue.  Once you have a queue, songs will skip.  The proof of this is that using Spotify Connect or Qobuz Connect, no songs skip using their internal queues, but once you switch to the Cary app queue, songs skip (Qobuz is far worse than Spotify).  The Cary sales manager got very defensive with me.  They refuse to admit they could have a problem.  I believe they do not have the resources to develop or support digital products.  BTW, I have fiber and direct ethernet connection.

I have had the exact same problem with DM-600 but I managed to fix/avoid it, all playback problem on DMS-600 always comes back to network problem. With DMS-600 if your network is working then playback will be working like a champ, but if you have network problem then nothing will work. The only fix that always 100% working is by the IR remote control to go to network and press "CONNECT" again until successful, make sure you can see that your re connecting attempt is successful. Cary network card is so bad and often drop with no connection even when the status is showing "CONNECTED", basically DMS-600 network card is so idiotic it keeps on dropping connection without itself realizing it (still showing connected on network status). I also find out that WiFi is a lot more reliable than Ethernet cable on DMS-600, I have the worst dropout rate on Ethernet compared to WiFi. If your router is able to identify network card, you can see that DMS-600 is using very cheap Chinese no name brand network card with Penguin logo on it, yes it is that bad. However, if you are already familiar and make routine of the procedure above, the playback will improve a lot to about 1-2 dropout in the span of 24 hrs.

Best permanent solution is off course to throw the dang thing into the trash can and buy something else better and never consider Cary anymore. Back in its glory days I used to be a big fan owning multiple Cary products including the infamous 805C monoblock, unfortunately Cary is a second or even third tier product nowadays after the departure of Dennis Had, I am still smacking my head for choosing DMS-600 over Bartok just because of my "expired" fond memories of Cary brand, DMS-600 has the worst interface and is the king of playback dropout compared to Mola Mola, Lumin, dCS and I have tried them all at home audition, fortunately I have Taiko Extreme on order and very glad I’ll be getting rid of this nightmare product.

Ever since posting my pausing problems with Tidal on the DMS 600 months ago, I gave up and just lived with it. My current problem is Tidal pauses at some point early on and then pauses every hour on the hour. One thing I tried this past weekend was to change my Tidal password using just letters. I then reset the unit again. The unit played for 4 hours on Sat. and 3-1/2 hours on Sunday with no problems. But today, the music paused again after the first 20 minutes. The pausing seems to get worse each day after a factory reset. My cue is always empty when I start streaming.

Is uwiikz stating the pausing problem with Tidal can be avoided if I RECONNECT to the network every time I go to use the CMS 600? I have no problems with Spotify and Vtuner. I also had no problems for 3 years until Cary upated their app to 2.0. What other audiophile streamers should I consider?

The Cary Sales Mgr. told me customers with the CMS 700 are not having these problems. Please provide your feedback as I would appreciate any help I can get at this point. Thank you.

 

 

 

 

Just a thought -- a possible solution might be to try Roon and override the Cary app and see if the issue is resolved.  I have the DMS-700 without any problems using Qobuz.