Well, since you brought it up, the price will be $15k. Out of my price range and I ag)ree with you. I cannot get Cary to admit the app is different. All I can get is the 700 owners are having no problems and customers like me who are having problems is infitesimaI. I tried reconnecting to the network as the last respondent suggested and it worked when I was playing MQA albums, but today the non MQA music paused again after the first hour. For someone who only streams and does not have a stored collection of music, the $ 500 Roon price is hard to swallow. Let's stay in touch. Thank you.
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Would you be kind enough to share which manufacturer of network streamer you went with as I contemplating a switch as well. What makes it difficult for me is I like their sound in my system. But I can do without these annoying network problems. Recently I purchase a Bluesound Node for another non critical listening room and I have no network connection issues with Tidal. Same for my Sonos Connect in another area. Thank you.
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I have a DMS-600 and ever since they came out with the Cary Streamer 2.0 app, I am having all sorts of problems. I primarily stream Tidal and Spotify. I have reset everything multiple times with no luck. My internet connection is rock solid. Some days I have to log out and relog in to Tidal/Spotify in order to use the app. Then the music will stop after a period of time, 40 minutes, 1 hour, 1-1/2 hours, etc... There is no specific time period. I have even lost total control after playing the unit for 2 hours and had to reset the unit again. For 3 years, I have had no problems whatsoever. Cary develops a new app and all I have is problems. Cary even admits they are not an IT expert, so they cannot provide any guidance when it comes to modems etc.. It is very frustrating and I am thinking of buying another brand of music streamer if I cannot solve the problem. Cary is giving me suggestions, but that is all they are able/willing to do. It is not their problem and I have been told that I am the only person having this problem. |
The problem still exists. Everything you have mentioned has been recommended by the engineers at Cary Audio. The latest is I removed the apps from my 2 controllers, I completely reset my router/modem/gateway; Zyxel Model # EMG3415-B10A, my 16 port gigabit switch, and my access point. I then went into my DMS-600 and reset the network settings, then performed a factory rest. Unplugged the unit after boot up for 5 minutes. Replugged in and waited 2 minutes to power up. Then only reinstalled the Cary App on my I-Phone 8 as it has the latest software version at 14.5.1. Everything played fine for 2 days and then on the 3rd day Tidal stopped after 32 minutes and then stopped another hour later.
The Cary Engineers performed their test on a DMS-600 with my log in information to Spotify and did not experience any problems. My problem is primarily with Tidal.
So where does that leave me. Cary sells their products direct in the US so I have to deal with the Sales Manager directly. He found a Technical support article on the Cambridge Audio website which suggests establishing a Static IP address specifically for the DMS-600 to the Cloudflare public DNS server. This is offered only as a suggestion and not a confirmed resolution.
My problem is I am having a problem finding an IT guy to help me test this change in my ISP's supplied Gateway/Router/Modem. It can be done, but the Cincinnati Bell Service Technician that came out last week does not know how to do it. My AV dealer wants me to purchase a new Luxul XWR3150 router for $425 and then just use the ISP Zyxel unit as a modem. They would do the installation and set up, but they are not guaranteeing me a resolution with Tidal either.
If anyone has experience with the Zyxel EMG3415-B10A unit and can help me, please reply. I have gone through the 200 page owner's manual multiple times, and while I am getting close, I am still stumped in one key area of where to input the CloudFlare information. I have the admin password and can make the changes to my current unit, but the way the information is displayed, it is not as easy to follow as on some other routers.
The suggested solution is by going through a public DNS server, it will be quicker than the ISP servers and the information packets from Tidal would be processed quicker. Tidal plays fine on my Sonos S2 app, so I still think it is the Cary 2.0 app. I asked is upgrading to the DMS-700 would help, or if DMS-700 customers were having this problem, but was told by the Sales Manager that he did not feel upgrading would help in my situation. He never really answered my questions. All I can still say is I had no problems whatsoever for 3 years until Cary changed to the 2.0 Streamer App.
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Thank you for your suggestions. The Zxyel EMG3415-B10A is a combination modem/router/gateway provided by Cincinnati Bell Fioptics. My connection is fine. If I was having dropouts it would affect all of my connections throughout my home and that is not the case. The Fioptics technician was more than willing to give me a new Zxyel unit, but since I have an isolated problem with only one piece of equipment, it was determined that replacing this unit would not solve my problem. To reiterate, I have no dropouts when streaming music from my other receivers/devices throughout my home. That includes streaming Tidal from my Sonos S2 app.
But complaining is not solving the problem so through my local A/V dealer, I have ordered the XWR-3150 Luxul router, and a new Luxul XGS-1024S 24 port gigabit switch. We will only use the Zxyel unit as a modem. The Luxul router will control everything else. In addition to installing these new devices, signal strength measurements will be taken throughout my home and I might add an additional access point in my lower level where my stereo is located to enhance my already acceptable wireless signal. I already employ a Luxul XAP-1510 access point in the center of my main floor. Over 2 floors, I am covering approx. 4,000 square feet.
My whole house is hardwired for ethernet so I am only using a couple of ancillary devices as controllers for the Sonos and Cary apps. At the suggestion of Cary Audio, I even removed the 2 Wi-fi antennas from the DMS-600 and only use Bluetooth..
So hopefully within the next month when the A/V technician becomes available, I will enhance my Ethernet and Wi-fi coverage throughout my home. If spending over $1,000 to address this problem does not solve it, at least I will have a better internet/Wi-fi experience moving forward and it will provide me with new ammunition to go back to Cary Audio and tell them they have a problem with their 2.0 streaming app. No more excuses from Cary as I have addressed what they consider to be a network problem on my end. Of course none of these manufacturers ever accept responsibility for anything. It is always the customer's fault. Well I am putting my money where my mouth is and I will hope for the best. I will provide an update in the future. Thank you for your continued interest and help.
One last comment: When I perform a factory reset on the DMS-600, I cannot figure out why it works fine for a day or two and then keeps stopping periodically. When streaming Tidal, my streamer continues to stop after the first 30 minutes and then another hour later and so on. This has occurred every time I stream Tidal from this unit since the last reset. Spotify and internet radio is not affected. Sure doesn't seem like a network issue to me. Cary wants me try a static address for CloudFlare's public DNS server and that is what I am going to do. I can always change it back to DHCP.
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At least for now, I was able to solve the problem with streaming Tidal on my Cary DMS 600 using the Cary 2.0 streaming app. My problem was with Tidal stopping periodically while streaming albums. So I bridged my ISP provided Gateway Modem/Router and added a Luxul XWR-3150 router. I upgraded my Gigabit switch to a Luxul XGS-1024S 24 port unit. I also added a second access point to my system. I now have a Luxul XAP-1610, 4 antenna access point in the center of my home on the first level and a Luxul XAP-1510, 3 antenna access point on the lower level. Google DNS is now the primary server and my ISP servers are secondary for my system. Running a speed test revealed that my download speed is 524.3 Mb/sec and upload speed is 136 Mb/sec. All of my A/V equipment is hard wired over Ethernet. So by throwing money at this problem, I now have a better wired internet and Wi-fi experience going into the future. I am just so happy that Tidal is back to normal (at least for now) as I have been playing my system 3-4 hours per day over this past weekend with no stoppage issues.
One additional comment regarding the incorporation of the new Luxul Gigabit switch. I installed this unit a week prior to the A/V technician's arrival and over the past week noticed an improvement when streaming Tidal as I did not experience any stoppage issues. While I was told that changing this piece alone probably did not solve my problem, I definitely noticed an improvement.
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With respect to gjkphd, I felt your pain. I have had the same problems as you have ever since Cary came out with the new app. Of course, after a while the Sales manager was telling me that I was the only person having a problem, which I found hard to believe and your post confirms this. Following Cary's reset instructions does not solve the problem. Cary keeps telling me it is a network problem. If so, then why did I not have any problems for 3 years using the their original app. Anyway, there are service bulletins regarding this matter on the Cambridge Audio and Bluesound Node websites. Check them out. By assigning a Static public DNS address to either your complete network or just the DMS 600 should solve this problem. That is what I finally had to do as Cary has admitted that they are not IT guys. At least the sales manager went out of his way to assist me by directing me to one of these bulletins. We are not the only ones having problems with Tidal or even Quobuz. I hope you find the information that I have provided somewhat helpful.
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Ever since posting my pausing problems with Tidal on the DMS 600 months ago, I gave up and just lived with it. My current problem is Tidal pauses at some point early on and then pauses every hour on the hour. One thing I tried this past weekend was to change my Tidal password using just letters. I then reset the unit again. The unit played for 4 hours on Sat. and 3-1/2 hours on Sunday with no problems. But today, the music paused again after the first 20 minutes. The pausing seems to get worse each day after a factory reset. My cue is always empty when I start streaming.
Is uwiikz stating the pausing problem with Tidal can be avoided if I RECONNECT to the network every time I go to use the CMS 600? I have no problems with Spotify and Vtuner. I also had no problems for 3 years until Cary upated their app to 2.0. What other audiophile streamers should I consider?
The Cary Sales Mgr. told me customers with the CMS 700 are not having these problems. Please provide your feedback as I would appreciate any help I can get at this point. Thank you.
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I am glad you have responded. I thought about getting Roon, but as a DMS 700 owner, can you confirm that you have had no problems using the Cary App. While I cannot comment publicly about product specific, I do know Cary will be keeping the DMS 700 in their line as they are currently working on a new higher end model that will be out of my price range. I told the Cary Sales Mgr. the 700 might be better suited for me, but I need to make sure I will not have any problems with Cary 2.0 app. Please reply. Thank you.
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