We did receive an e-mail yesterday and responded to it yesterday. Some of the suggestions you've already tried. Others have to do with other equipment in the system that we have found issues with. Because the answer does speak about some specific brands that have issues we won't post the information in a public forum. Lastly, it is possible there is a problem with the unit, but we'ld like to be sure it's a unit issue before you send it back. We have had so few repairs I find it very unlikely that's the case.
Please let us know what the results are and we will work with you from there.
Please let us know what the results are and we will work with you from there.