How to service Cal Audio products?

Cal Audio has gone through some changes. It was acquired by Sensory Science, then Sensory Science was acquired by S3 Corp, which has changed its name to SonicBlue. In the process, it looks like the Cal Audio brand was shut down. Factory service, which at one time had been at the Blue Lake CA location was relocated to another state, and now appears to have been shut down. (Calling the number in Camadeco's post says the number has been changed to a number at SonicBlue, where the operator will refer you to 800-736-7679/menu-item-#3 for Cal Audio service which then refers you to their web site for regional service.) Service has been farmed out to regional service shops. The following link to the SonicBlue web site identifies three service facilities. Good luck.

http://www.s3.com/support/goVideo/c_service.asp

I took my CD player to a local high end shop and they promptly shipped it to Cal Audio directly (I wasn't told about that until later). My advice: Save some time and contact Cal Audio directly and skip the middle man.

there is information about authorized service in www.sonicblue.com, they bought california audio labs.

if you are interested in sale your alpha dac, please let me know.

Good luck. CAL's customer service left a lot to be desired before all this.

I spoke with my local dealer a couple of weeks ago who has been a CAL dealer since the company started. He told me that he has been unable to get his customers CAL equiptment serviced. He said that CAL's parent company went bankrupt. Buyers of used CAL equiptment beware.