How many CaryAudio techs does it take to replace a lightbulb in a CAD-211FE?


I called tech support to ask about a replacement light bulb for my 211FE. Initially they told me I could get a replacement at Radio Shack. This morning, they suggested that I ship the amp back to them. 
WTF?

Steve Witek 
5:05 AM (2 hours ago)
to me

Hi James,

If you need to have the bulbs replaced we certain can provide the service. 

If you would like is to perform the work please visit our website and request an RMA #.

Here is a quick instruction set on how to obtain an RMA# using our website. 

Please print the instructions and then go to our website caryaudio.com to complete the process.


128x128swingkid
I just trashed my CJ PV12 because they would not sell me a transformer, and all other shops said the thing cost too much.  I could probably buy two PV 12's for what they would have charged for parts and labor.
One. If it's an audio technician you're talking about, he just inserts it in his ego and the world revolves around him
@swingkid, how the CAD 211 FE sound?
I am planning to order that amp with BW 803 D3.
Thanks
KD
Might be more than a little irresponsible to call Cary Audio a 'Chinese manufacturing clearing house.' I've owned and still own Cary Audio gear since 1991 and have always enjoyed good service.  Recently they upgraded my PH302 phono pre to the mk II version. They also installed V caps and an external power supply.  Steve Witek, Dan Wemmer, and Billy Wright as well as their A/R person Chloe were all very responsive and straightforward.   Billy has been with Cary for at least 26 years and took over once Dennis moved on.  A real gentleman. The upgrades were done in Raleigh, NC which is where I believe they still produce their products.  They did a great job turning a nice phono stage into a great one.  Who has not owned a piece of gear with a problem that was not easily and cheaply remedied?  Even if, which I doubt, Cary gear is produced overseas, it would not necessarily diminish its quality.   Parasound gear is produced overseas and it too is excellent gear.  Many high end companies now outsource production overseas with great performance results and significant savings to customers.  Cary entering the solid state arena hardly makes them a 'trend chaser'.  They are just trying to offer more customers what they want, what the market is hungry for.   Never had a bad experience with Cary Audio.