2. amps-preamps
  3. 128532-93884

How many CaryAudio techs does it take to replace a lightbulb in a CAD-211FE?

I called tech support to ask about a replacement light bulb for my 211FE. Initially they told me I could get a replacement at Radio Shack. This morning, they suggested that I ship the amp back to them. 
WTF?

Steve Witek 5:05 AM (2 hours ago)to me

Hi James,

If you need to have the bulbs replaced we certain can provide the service. 

If you would like is to perform the work please visit our website and request an RMA #.

Here is a quick instruction set on how to obtain an RMA# using our website. 

Please print the instructions and then go to our website caryaudio.com to complete the process.


128x128swingkid

Showing 1 response by octet11

octet11
41 posts
 
I had a Cary CDP player, similar story, in that the quote to do the work was not worth it for me relative to the overall value of the player. I've seen people figure out replacement parts that work, but otherwise stuck with Cary doing the work with a high labor cost and markup on replacement drive.

I like the Cary sound, but short warranty on certain digital equipment combined with a proprietary replacement parts limits a consumer's choice.

Therefore I'm turned off to Cary.
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