How is Quality and Customer Service defined in the 21st Century?

On another recent thread, a poster questioned the customer service of the Marantz brand. They certainly have been around a while.

Got me to thinking, what has been your experience with particular brands and quality and especially customer service?

My 21sr century experience of two popular consumer brands was that the overall quality was not good. Particularly referring to CD players where the warranties have the life span of a lightening bug. The sound quality is/was excellent, the lasers mechanisms/transports were problematic at best and abysmal at worst.

Appreciate your thoughts and possible pointers to better quality and overall customer sat.

sj0088409-02-2023 12:39pm

mitch2 Details Discussions Posts This discussion Message User 3,694 posts 09-02-2023 at 01:18pm Copy Comment URL Report Comment Edit Delete Quality and customer service are two different things. Customer service is what it always was - responsiveness and the golden rule (i.e., treating your customers as you would want to be treated yourself). Some of the companies I have worked with on purchases were actually excellent, and others not so much. Quality might be considered a combination of performance, appearance, and reliability. In the case of your CD example, "the sound quality is/was excellent," but the reliability (and warranty protection) were poor. You didn't discuss how the brands handled customer service - were the companies responsive, and did they try to resolve your issues (i.e., "make it right") in some way, regardless of the absence of warranty protection?