How is Quality and Customer Service defined in the 21st Century?

On another recent thread, a poster questioned the customer service of the Marantz brand. They certainly have been around a while.

Got me to thinking, what has been your experience with particular brands and quality and especially customer service?

My 21sr century experience of two popular consumer brands was that the overall quality was not good. Particularly referring to CD players where the warranties have the life span of a lightening bug. The sound quality is/was excellent, the lasers mechanisms/transports were problematic at best and abysmal at worst.

Appreciate your thoughts and possible pointers to better quality and overall customer sat.

sj0088409-02-2023 12:39pm

dorkwad Details Discussions Posts This discussion Message User 535 posts 09-03-2023 at 11:14pm Copy Comment URL Report Comment Edit Delete Deltronics in Woodridge, IL has been excellent at fixing several different components for me over the years. They always get it done right. They also tell me whether it's worth doing and discourage me from having it repaired if it isn't. Modwright has been over the top great in repairing or replacing my CD player, even if I didn't buy their player originally from them. Dan always want the customer to be happy in the end. Paradigm speakers has also been very good to replace blown drivers at no charge other than shipping one way.