How is Quality and Customer Service defined in the 21st Century?


On another recent thread, a poster questioned the customer service of the Marantz  brand.  They certainly have been around a while.

Got me to thinking, what has been your experience with particular brands and quality and especially customer service? 

My 21sr century experience of two popular consumer brands was that the overall quality was not good. Particularly referring to CD players where the warranties have the life span of a lightening bug. The sound quality is/was excellent, the lasers mechanisms/transports were problematic at best and abysmal at worst.

Appreciate your thoughts and possible pointers to better quality and overall customer sat. 

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Showing 1 response by akg_ca

An example of unparalleled custom service is still out there.For example’

(1) my REGA ISIS VALVE cdp/ DAC has two matched serial number laser units reserved for you at REGA.

“ … Those worried about the viability of the CD format and getting your player serviced in the future, fear not. Inside the owner’s manual, there is a signature from the technician that assembled your ISIS, another tech that QC’d the electrical and mechanical systems and the tech that tested and archived not one, but two spare laser units. I think it’s safe to say that the ISIS will last longer than most of its owners and I appreciate this attention to detail, with CD transport mechanisms getting scarcer all the time….”

 

(2) SIMAUDIO’s MOON 280D MKII MIND2 streamer has an unparalleled pair of features that convinced me to buy it

(A) limited warranty can be replaced with an extended warranty that goes up to 10 years free upon proper new unit registration

(B) Upon proper new unit registration, SIMAUDIO offers another unparalleled upgrade option for higher model upgrades and trade-in of your purchased unit

- WITHIN THE FIRST YEAR OF PURCHASE: 100% trade-in credit on your original purchase

- WITHIN THE secind YEAR OF PURCHASE: 75 % trade-in credit on your original purchase