how high is the drop test at ups?

after closer inspection there are actually some capacitors and coils that have broke completely free of the xo's circuit board in addition to a crack running thru it. no damage to shipping box or cabinet at all. i could fix it if the company would send a new xover. but i,m sure everyone will duck and try to make the insurance company pay. by the time i make phone calls, drive to the city, make claims, wait, pay to ship, wait again etc i would rather just order a new xover and fix it myself and get to breaking them in the right way. ha. no big deal as i have plenty of cool sounds here. i'll report back......

metro i agree. the components were strapped to the xover board with tie downs and one of them even snapped, unbelievable. i would fix this myself but the circuit board itself cracked clean thru and a dime size piece of it is dangling unattached now. and chadnilz ups is ok with me. there is a first time for everything and with that many people there are sure to be a few that act like the gorillas in the old samsonite commercial. but i try to be easy to get along with these days. haha john

update, contacted the company [Phase Technology] and asked them if they would send me a crossover so i could fix the speaker. i even volunteered to pay for it. they told me they would rather just send me a new speaker and for me to send mine back. i guess the mix of great service and my willingness to offer a compromise worked out great. the speakers are not warmed up yet but this is awesome service and is an example of about 90 % of my interactions with audio companies. thank you Phase Technology, john batten

yes, the lady at Phase Tech was 100% customer service. it is ironic that i bought these speakers after reading about their phase crossover and that is what got broken. after letting the speakers play all weekend i can attest that this crossover design is pretty nice. the company claims it helps with dispersion so you can hear both speakers anywhere in the room and i can. with my magnepans in the other room the sweet spot is about 1 foot wide. i still prefer the mmgs but the phase techs are nice. i also thought this might be a good company since i had read that the owner of the company has, or had, the patent on the dome tweeter so he must know what he's doing. overall a good experience with an American company.