Recently had an issue with my Harmonic Technologies Crystal silver phono cable in which the insulation of one of the ground wire had become broken. I called their phone number and their phone is disconnected and no forwarding number is available. So, I sent a message thru their contact page and requested to send the Interconnect to get re-terminated at my cost. This is the reply I got:
"Thanks for your picture, it looks very old model.I like to tell you that HT had changed the ownership 5 years ago and also changed the products.Sorry we do not have the details about the very old model. "
I insisted that this is not an inexpensive cable and a reference for me for a long time but they replied:
"This cable was very very old model maybe 10 years . We changed all the specification and the previous ownership didn’t leave any information to us.We don’t have the part and our engineer can not guarantee to repair it.Beside, our repair department is in Taiwan, not economical to you to pay the shipping cost. "
And with that, the stopped communications.
It seems that a once high line brand has now fallen off the cliff. It is the first time in my audiophile life that a cable manufacturer has refused to service one of their products, at the clients cost.
We dumped them after they trashed our customer's speaker cables. They cut the pigtails so short they wouldn't reach the posts. Now shows them headquartered in Thailand. Harmonic Technology are manufactured by the same company in Taiwan as they always have been. I wouldn't deal with either company now. I have more horror stories. Bad business practices and full of crap.
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