2. misc-audio
  3. 1256064740

how do you ship?

i don't usually use (well, okay probably never) fedex, but a guy i just sold to wanted it fedex. so i took my preamp to kinko's to ship it and was told that fedex only insures up to $500? are you kidding me? i had this verified by fedex by phone. is this common knowledge? so how do you guys ship? i have always sent either usps or UPS and have never had a problem with either. as an aside, just last week i had some new Axiom HT speakers delivered to me. i watched as the fedex guy wheeled them up to the bottom of my stairs with a hand cart. then, as i am staring at him, PLOP goes my speakers face down on the sidewalk in their box. PLOP goes my speakers as he flips them end over end to the top of my 10 feet of stairs. luckily Axiom has great packaging so no harm done. but even from a customer service standpoint, WOW.
ratso1

Showing 3 responses by tbg

tbg
5,263 posts
 
I must say that about five years ago I wrote off UPS. All they talk about is the "shock in their system" as an excuse for the damage they inflict. I have preferred to use FedEx Ground over even FedEx for the simple reason that my packages, even heavy amps, arrive undamaged. I get stuff shipped by FedEx Ground that looks like it has not ever been shipped.

I have had two badly damaged shipments through FedEx Ground. One was Room Lens that they literally destroyed, not that the shipping cartons are very good. They paid full value and returned the damage pieces to me not that I wanted them. The second was a Loricraft 501 turntable. It was shipped as Europeans can get away with packaging. They would only pay for repairs and Loricraft was very good in doing so.

Don't get me talking about having things packed in either UPS or FedEx stores. These minimum wage people are told find a big enough box, insert the item, and fill with peanuts–absolutely worthless!
tbg
5,263 posts
 
Tvad, do you really suppose that FedEx would honor the misstatements of its employees and pay a claim?
tbg
5,263 posts
 
Tvad, you are wrong about FedEx honoring statements by their employees. Once they disowned one of their stores saying that the store was the insurer. I took them into small claims court which really is protect businesses court. Another time with a turntable that was damaged which had been inspected by the FedEx agent, they dismissed him, saying that the packing was not adequate. They did ultimately honor my claim and paid for the repairs.

I just cannot imagine that you would think they would honor statements by their employees.
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