Agreed with the many posts here.
With MIT cables and Pass amplifiers, my XLRs locked in and wouldn't move at all. Shame on your dealer for claiming that was normal (you should name them so others can avoid). You should not have had to pay a restocking fee to send that back.
And too bad you couldn't figure out where the ground loop was for the preamp. Again, it's not normal for Pass gear to be affected by this issue (moreso than other equipment). Of course there's a possibility that this dealer actually sent you a broken unit. I'm leaning in that direction given everything else included here.
With MIT cables and Pass amplifiers, my XLRs locked in and wouldn't move at all. Shame on your dealer for claiming that was normal (you should name them so others can avoid). You should not have had to pay a restocking fee to send that back.
And too bad you couldn't figure out where the ground loop was for the preamp. Again, it's not normal for Pass gear to be affected by this issue (moreso than other equipment). Of course there's a possibility that this dealer actually sent you a broken unit. I'm leaning in that direction given everything else included here.