This was brought to
our attention and although we typically do not post or comment on forums I
thought we can shed some light that will help you and others not only now but
in the future.
The "best place" to pose a question like this about product issue's
is direct to the manufacture itself, part of the support the offer is product
service where daily people can and do ask questions about products that are
answered by the people who make the product.
The contact information including e-mail and phone number is typically on the
website's contact page.
In this case the service dept. will lead you to a video that covers this topic
and can also arrange to have the cable brought back in for a free check and fix
any issue if you do not find a quick "do it yourself" fix.
I would like to clarify that we like most manufactures do not use social media
or forums as a way to communicate to sales or service personnel.
In fact typically we do not watch them at all and would generally never be able
to know you even had a issue. We love to help and hear from people so we're
truly sad if they do not contact us.
We do not typically look at forum posts or even know they exist, that is for
the public so we also do not reply to comments here if we start it may become
an expectation as we have seen a little on Facebook. So if you or "anyone
else" has a comment or question regarding this comment or anything HFC
related to service or sales please contact us directly. Happy
listening!
HFC Customer service