I have had the HiFi Rose 250a for just over a year now. The sound is fantastic and unequaled by any other source in my system. However, I did have a learning curve on using the software. The Korean machine has a lengthy manual which is difficult to understand when starting out. Take time to interact with the machine and you will be glad you did. There are so many functions to understand with the software that it can be overwhelming at first. First off, don't bother using the included remote. It is useless compared to your phone, tablet or laptop downloaded with the Rose Connect app. Secondly, Wifi is not the recommended method to connect to the internet. I have an airport router nearby which connects to my network through wifi. I have connected to the router using an ethernet cable and all my connection troubles have stopped. Third I use Tidal, Qobuz and Apple Music as sources. I recently added a 2TB SSD to add recorded music ripped from CDs using an apple superdrive. Recently I canceled my Qobuz but it remains as an option on the screen to choose. It can still be chosen but you can only listen to about 30 seconds of the track chosen before it moves to next track. Perhaps you aren't properly logged on to Qobuz through your Hifi Rose 250a? I found joining the Rose Community web based app(rose audio.kr) very helpful to trouble shoot and correct problems. These were problems only because I didn't know how to use the machine correctly. You can find the answers to many of your questions quickly here. Disregard the frustrated few responses bashing the system. Hope you get to enjoy the Rose as I have now!
HiFi Rose 250A issues with app & setting up
Hi Gang, I just got a 250A fron Crutchfield which sounds wonderful when it plays but stops randomly & app is not working properly. I can only get to my Qobuz playlist using the units touch screen, but the app will only play a partial of my playlist. I have it hooked up using wi-fi which has a very strong signal 260 mbps or better so I know it’s not that issue. I have had 2 techs from crutchfield try to help me with no resolution as well. They just want me to return the unit & buy a different brand stating they think its a software issue & I should contact Rose to try & resolve if I want to keep it. You can’t speak to Rose on the phone as the only source of contact is by email which has been useless. I’ve tried re-downloading the Rose & Qobuz app several times along with resetting the streamer per Rose’s advise, but I still have the same issue. I should also mention that recently in a quest for a streamer I have set up a Cambridge, Wiim, Bluesound Icon streamers with no issues. The Rose sounds the best by far & I would want to keep it if I could get it to work properly. Please help if you can. Thanks