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HiDef streaming troubles

Anybody have trouble streaming hi-def? For me, streaming HiDef from both Qobuz and Primephonic is iffy at best, and it's getting worse by the day. I can stream CD quality with no issues but when I try to go above it, more often than not I just get silence, even though the worm does crawl happily across the screen.  As of today, my luck has gone from 50% to a solid Zero. Anybody have this trouble? Qobuz denies any problem with their transmission.  Quobuz declared my streaming ability fine, as well. Mytek checked out my Brooklyn BB and said it ran perfectly. I stream via Ethernet, too, not that who-knows-what WiFi stuff.
edcyn

Showing 11 responses by hgeifman

hgeifman
2,306 posts
 
One more comment. How old is your router?  I had streaming issues because my router was dropping packets.  It was a known router issue with no fix so I purchased the LUXUL 3100 router.  
hgeifman
2,306 posts
 

As was posted above, I also have the same question:

As per the Qobuz website, How do I experience Qobuz Hi-Res on my streamer?

“We remind you that a Studio Premier or Studio Sublime subscription is required to enjoy this streaming quality, and that the Hi-Res option must be selected in the settings of your Qobuz application”.

Thoughts?  


hgeifman
2,306 posts
 
And also confirm your Qobuz setting is set for 24/192kHz.  
hgeifman
2,306 posts
 
As was posted above, power down your router and modem for 2 minutes. This means unplug them from the power and remove batteries, if any.

Also, power down your music server for 2 minutes and try again. 

Please report what happens. Turn modem on first and then your router.

+1 on running the speed test to confirm your line speed is okay. It is possible your Internet cable signal is out of range. I had this issue and the ISP Tech has to adjust their signal.
hgeifman
2,306 posts
 
@edcyn, Please also update the firmware in your router and Extender, if you have one.   
hgeifman
2,306 posts
 
@edcyn, As per your post, "It’s only in the past couple months that my Hi-Res ability has been iffy". 

This means it was recently streaming hi-res and now it is not. Have there been any changes made to your system in the last few months? Are all your settings in ALL devices set correctly? Have there been any software or firmware upgrades that might have reset some settings? Please double check your DAC and ensure all cables are okay and so are settings.

I believe you said the h-res steaming was an issue for BOTH Qobuz and Primephonic. This probably means these streaming services are okay and the issue is your configuration, etc. As I posted above, please also update the firmware in your router and Extender, if you have one.

If you continue to have these hi-res steaming issues, please list you hardware and software. I am running out of suggestions and am hoping someone else can find the issue.

BTW, it might be something ’obvious’, so please review everything again (sorry). For example, could it be a hand-shaking issue between your streamer and DAC. Please reboot these devices in a different order than before (maybe DAC first and then the streamer, etc.).


hgeifman
2,306 posts
 
@edcyn, Sorry, I am out of suggestions.  

I am not familiar with the Brooklyn Bridge. I suggest you connect your laptop using an Ethernet connection and see what happens.  If Qobuz is running on your laptop, you definitely want to use an Ethernet connection for the best sound quality. 
hgeifman
2,306 posts
 
@edcyn, I thought about your Hi-Res steaming issues and am out of suggestions.   None of the suggestions I made worked.   It bothers me that its "only in the past couple months that your Hi-Res ability has been iffy".   I wonder if it could be your Internet connection.  

For example, I was having poor quality streaming issues and called my Internet Service Provider (ISP).  They said the cable signal strength coming into my modem was INCORRECT (out of range) and scheduled a service call.   The ISP Maintenance Tech adjusted the signal strength for their switching components carrying the cable signal to my home.  He also adjusted the outside signal amplifier.  These adjustments solved my streaming issues.   

I hope someone else on this forum can offer assistance.   Please keep us posted.  
hgeifman
2,306 posts
 

@edcyn, If you are still experiencing Hi-Res Streaming issues, you might need to call your ISP for assistance.  If needed, you might ask the ISP Customer Support person to check the cable signal strength coming into your modem to help troubleshoot the issue.

I also upgraded my ISP cable speed from 100Mbps to 250Mbps and have had no problems with QoBuz Streaming.  I cannot prove this, but I wonder if your Router has issues handling the streaming speed used by QoBuz.  For example, I had a router that was dropping packets and the vendor was working on it with no current solution.  

Successful QoBuz H-Res Streaming REQUIRES all your devices that connect to the Internet to be working perfectly.  This includes the router, switch boxes, modems and the ISP connection (junction boxes, amplifiers, etc.).  For example, my ISP switch box connection on the street was corroded and needed replacement.      

It seems, unfortunately, I have had issues with most everything down stream.  


hgeifman
2,306 posts
 
@edcyn, Since your ISP confirmed your Internet connection is working, I suggest you start over and document everything.

I suggest you post the issue again on Audiogon including all the details.   When was the Hi-Res streaming working and when did it stop?   What exactly does stop mean?  Please define the exact steaming issue and what you are, or are not, hearing.   Does it happen all the time or at certain times?   Please include the streaming hardware you are using inclining the ISP name, the router, the server, DAC and all associated software.  Please include any other information you think might be helpful.  For example, does your DAC display the streaming rate (24/192)?   

I hope that someone on Audiogon and can review the above and determine the source of the streaming issue.   It might be some setting you are missing or who knows what.   You might also consider calling the retailer where you purchased this equipment and ask for their opinion.    I also suggest you call the Brooklyn Bridge Company and ask them.

Your hi-res streaming has to work (please, do not give up)!!  We have to find out why it is not.    Please keep us posted.

Does anyone on Audiogon have any suggestions?  What are we missing?   Thanks.   
hgeifman
2,306 posts
 
@edcyn, Did you get your circuit breaker repaired?  What is the status of your HiDef streaming issues?    

Your hi-res streaming has to work (please, please do not give up)!!  We have to find out why it is not.    Please keep us posted. 

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