Dear Derek, (VORTEX)
As stated before: we accepted your order for Viking TubeMaster loudspeakers after completing them you asked if you could change your order to Berlin Loudspeakers... wanting to please you we said yes and built a custom pair for you. Packed and delivered to you. You asked if you could return them because you were unhappy with the painted Finnish ply cabinets.
Normally a custom order would be corrected not returned; but we wanted to please you and said yes. We shipped you a beautiful product you returned a destroyed product.
We issued you a partial refund...you cashed the check.
If you would like us to post pictures of your cashed check (refund) and pictures of the Berlin R we shipped and then the destroyed ones we got back from you we can.
Regards,
David.