2. misc-audio
  3. 181588-68085

Hey Sota - Whatever Happened To Customer Service?

Recently, I contacted Sota Turntables to inquire about their Comet VI model. I had a very simple question: What is the total height of the turntable without the dust cover? This is important to me as I store my table on a pull-out shelf with limited headroom. The reply I received was " Thanks for the inquiry.  I don't have that measurement quickly available, but I do know it's 6-1/4" tall to the top of the cover, so I'd estimate an inch less." I responded that I needed to know for certain and could not rely on an estimate, due to my space issue. The response? " I'll see what I can do."

That was 5 days ago.

Wow. Has anyone dealt with Sota recently? How can I feel comfortable making a substantial purchase from a company that cannot answer a basic question from a potential buyer? I can't help but wonder what service after the sale would be if needed. SMH...

 

gnoworyta
dodgealum's avatar
dodgealum
1,404 posts
 

The OPs request was not unreasonable. My issue has to do with posting unreasonable criticism on a public forum. 

jaym759
45 posts
 

I have a Cosmos and recently needed some help from SOTA for a minor repair. I shipped it to WI from Miami and Donna made sure that repairs were done immediately. My only charge was for shipping. SOTA is a small but dedicated company with a great history and constantly improving their products. I am very pleased with my turntable and SOTA service.

mads1's avatar
mads1
87 posts
 

Try their facebook page. They always repond, but may take day or two. Also, this is busy time for them with Holiday ordering.

12many
268 posts
 

I am not commenting on SOTA as I have not dealt with them or their web site.  However, all measurements and weights should be in the spec sheet or on the web site.  Measure and post once and it is done for life.  Given the dimension gyrations we all deal with due to space limits, dimensions are a common question.  That should not be something that a potential customer should even have to ask.  

gnoworyta OP
69 posts
 

@12many,

I attempted to get the specs prior to contacting them (via their website and an out of state dealer, as there is no local entity). All I could get were the dimensions including the dust cover.

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