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Hey Sota - Whatever Happened To Customer Service?

Recently, I contacted Sota Turntables to inquire about their Comet VI model. I had a very simple question: What is the total height of the turntable without the dust cover? This is important to me as I store my table on a pull-out shelf with limited headroom. The reply I received was " Thanks for the inquiry.  I don't have that measurement quickly available, but I do know it's 6-1/4" tall to the top of the cover, so I'd estimate an inch less." I responded that I needed to know for certain and could not rely on an estimate, due to my space issue. The response? " I'll see what I can do."

That was 5 days ago.

Wow. Has anyone dealt with Sota recently? How can I feel comfortable making a substantial purchase from a company that cannot answer a basic question from a potential buyer? I can't help but wonder what service after the sale would be if needed. SMH...

 

gnoworyta

Showing 1 response by roadwhorerecords

roadwhorerecords
287 posts
 

I find it funny the amount of people making excuses for the lack of such a simple request. "People are on vacation" "People are busy" "After sales is much better".

  It doesn't take half of the staff to find a measuring device, be it a ruler, tape or any modern electrical devices, then place it next to a factory demo an get a proper answer. Buck up, money is tight, and if you want a chunk of mine, you must be willing to show me you'll earn it. 

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