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Help! Spakers damaged during shipping?Paid insurance (with proof)being told not Insured?

LONGGGG story, here is short verison. (this has bene going on for the last 7-8 months!!!

I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label

To clarify, the claim is not getting denied for handling the situation wrong ( i.e.-  throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).

How to Resolve? Next step of Action?
 





a_mulder

Showing 2 responses by stevea11757

stevea11757's avatar
stevea11757
126 posts
 
Back a year or so ago I had purchased a used pre that was shipped from the mid-country to the east coast insured for the full price(4500). Buyer purchased new double box and packing materials from manufacturer. Package arrived and did not show any immediate signs of being mishandled. Upon unboxing and putting into the system 'something' was amiss, there was a noticeable noise coming from the unit. After a couple of emails back and forth we started a claim and I took the unit into a authorised repair shop. Turned out several of the output capacitors had the leads broken off from a impact, so it was determined that the box had been dropped on its side. FedEx paid the claim which was less than the full estimate, but would have probably covered the repair if I had not elected to replace all four of the output caps with new rather than just replacing the two that were unusable. It ended us costing me a bit, but in my estimation I got a good deal on the unit and it was worth the investment.

All in all I felt it went pretty well with the shipper
stevea11757's avatar
stevea11757
126 posts
 
I know in my case, the seller was given a claim representative that maintained contact with me and the seller letting me know what they needed as documentation. It was a drawn out procedure, but they maintained contact throughout. All you (I) needed to do was give them what they wanted, ie. picks of all sides of outside box and picks of inside box and packaging. Probably 3-4 months until they paid the claim.
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