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Help! Spakers damaged during shipping?Paid insurance (with proof)being told not Insured?

LONGGGG story, here is short verison. (this has bene going on for the last 7-8 months!!!

I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label

To clarify, the claim is not getting denied for handling the situation wrong ( i.e.-  throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).

How to Resolve? Next step of Action?
 





a_mulder

Showing 1 response by oldjazzer

oldjazzer
2 posts
 
buyer beware here in the UK!  
 A few months back, I sold a large pair of elecrostatics speakers on ebay for £3,500 UKP
The buyer was in a different part of the UK, so we needed to arrange delivery rather than collection.
I used Hermes which was a very reasonable price until it came to the insurance which was over £200 UKP on top of delivery but the shock to me was this didn't cover damage, only loss!
Hermes won't insure  any electronic items for damage!
They were in the double skinned original packaging and fortunately, all went well and the buyer is a now happy user of my Martin Logans and I am a happy user of new ATC SCM40As ..... (which I collected from the dealer!)

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