2. misc-audio
  3. 1340838991

Help needed to recover costs please

Hi,
I ordered some cables to be made by a US manufacturer almost a year ago, cost around $650, paid via paypal (not an AudiogoN transaction, so hope it's ok to post about it?). The supplier originally said they were shipped 3 months later and supplied tracking no, but USPS apparently lost them. The supplier said they were fully insured and they would recover the cost and send me a refund, as I didn't want to wait further for the cables to be made again. After many, many emails from me chasing the supplier, including my agreeing to accept the cables as ordered rather than a refund, I still have no refund or cables.
Can anyone advise me how I can encourage them refund me or send the cables please? PayPal don't want to know as it is outside their 3 month window. I'm prepared to pay a local (US) lawyer to write a letter to them if folk think that would help, though I'm worried the cost of any legal action will soon exceed what I'm trying to recover.
Please help/advise if anyone has similar experieince or ideas.
Dave (from UK)
dandy

Showing 1 response by courant

courant
119 posts
 
Did you pay through PayPal using a Credit Card?

If so, send a letter to your credit card company and request a chargeback, stating that the merchant took your money and never delivered the item. Further, that the merchant is now claiming that the item was lost by USPS and was insured for full value which they told you they would be filing a claim for.

So as of right now, the merchant has both your money, and money from the USPS for the lost item, which appears potentially to be to be wire fraud.

As such, because the merchant has received a double-payment, a chargeback would put you and merchant back to the same position prior to your attempted purchase.

If you used Paypal via a cash transfer, your only recourse might be to file a complaint of Wire Fraud with the FTC, FBI, and USPS Postal Inspector.

Also, I’m not an attorney, and never played one on TV. The reader will fully assume the risk for any and all of the preceding. Your mileage may vary.
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