HELP! Large speakers fell over during shipping.


Bought a pair of Dali Euphonia MS5 speakers. They must have fallen over during shipping. They were upside down on the pallet when they got to my house. 155Lbs for each box.
My question is, what could have happened internally? Could drivers be harmed? Crossovers? I refused delivery, but now the seller wants them re-delivered so the insurance agent can look them over. I never took them out of the (destroyed) boxes, but now I’ll have a chance to, and check them out. What should I look for (even if they still sound good)?
1111art

Showing 1 response by juke4u

The speakers can look perfect and sound OK and a month from now develop an issue. If the guy you purchased the speakers from paid for the shipping, you are going to be caught in the middle. Any money will go to the person, that paid for the shipping. One OUT the shipper has is when something is not packed correctly. If the seller put the speaker on a pallet without band straps, they were not packaged correctly.
I agree with Kennyc: you should refuse shipment to get the speakers back to DALI for them to inspect/fix, then send you out a inspected/new pair.

North American Van lines has a service that will come to your house and pick up you item, stretch and blanket wrap, then deliver it. I have shipped 30+ old jukeboxes without crates and only had one get damaged. They returned the jukebox to me and paid me for the repair and re-delivered it for free. Shipping a jukebox (400/500 lbs) from the east coast to the west coast is usually $500 or so. They will even take them in the house for an extra fee.