If you are unable to diagnose and correct the problem on your own, you might want to contact Lauerman Audio Imports, which is the US importer and distributor for Rega products. Here's the contact info:
Lauerman Audio Imports, 519 Noelton Drive, Knoxville, TN 37919. Tel: (423) 521-6464. Fax: (423) 521-9494.
Lauerman Audio Imports, 519 Noelton Drive, Knoxville, TN 37919. Tel: (423) 521-6464. Fax: (423) 521-9494.