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HELP FedEx Mangles Speakers - Refuses Claim

I received double boxed with ample foam padding top and bottom - large, expensive speakers that are crushed on the corners and bottoms. I took dozens of pictures while unpacking, have all shipping materials, filed claim, met with claims agent. I did it all correctly and was denied via form letter. Any legal referrals, appeals, BBB, class-action process help etc., is appreciated.
pbredi

Showing 2 responses by seattlehifi

seattlehifi
70 posts
 
Assuming that you had the required 4" of cushioning on all sides (even if you didn't use the manufacturer's box) and insurance then I would strongly recommend filing a small claims action against Fedex. This is probably the most effective and quickest way to reach a resolution.
seattlehifi
70 posts
 
Jburidan,

It varies state by state - but you can elect to have an attorney present in small claims court in most states if you so desire but it is rarely cost effective.

"In a handful of states, including California, Michigan, and Nebraska, you must appear in small claims court on your own. In most states, however, you can be represented by a lawyer if you like."

-Burt
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