Hi, I had a set of VA Strauss, 150lbs each, shipped to me in original boxes (not double boxed) insured and they were almost destroyed by FEDEX. Corners smashed, woofer completely dislodged from its mounting, tweeter dislodged, they must have been dropped from a height to do this much damage.
Anyway, made the complaints and at one point was yelling on phone to the claim rep from Fedex. Got estimates and finally got a settlement check. Got a piano repair guy to do estimate considering the furniture grade and musical nature of these boxes.
Speakers got fixed up and sound great. FEDEX, forget it for shipping such items. Be persistent. Good luck, not an experience I would want to go through again.
Anyway, made the complaints and at one point was yelling on phone to the claim rep from Fedex. Got estimates and finally got a settlement check. Got a piano repair guy to do estimate considering the furniture grade and musical nature of these boxes.
Speakers got fixed up and sound great. FEDEX, forget it for shipping such items. Be persistent. Good luck, not an experience I would want to go through again.