I sell and ship every day mostly off ebay.Both Fed Ex and UPS will deny a claim .Thats what insurance companies do.Fed Ex uses an underwriter on claims.Call them and protest the claim denile.They will come get the items and do a re-inspect.You may or may not get anywhere but its a start.The thing is it has to be packed by authorized agent using authorized boxes/packing,period.If not a claim will be denied.I stopped packing myself years ago because of this.
HELP FedEx Mangles Speakers - Refuses Claim
I received double boxed with ample foam padding top and bottom - large, expensive speakers that are crushed on the corners and bottoms. I took dozens of pictures while unpacking, have all shipping materials, filed claim, met with claims agent. I did it all correctly and was denied via form letter. Any legal referrals, appeals, BBB, class-action process help etc., is appreciated.