HELP FedEx Mangles Speakers - Refuses Claim


I received double boxed with ample foam padding top and bottom - large, expensive speakers that are crushed on the corners and bottoms. I took dozens of pictures while unpacking, have all shipping materials, filed claim, met with claims agent. I did it all correctly and was denied via form letter. Any legal referrals, appeals, BBB, class-action process help etc., is appreciated.
pbredi

Showing 1 response by jtimothya

My understanding from Fedex: for pkgs valued at greater than $499, they are required either to a) open the box and inspect the packing or b) get a waiver from you not to open the box which means they will not accept a valuation higher than $499.

If they accepted the valuation (if a value was paid for as part of shipping cost) did Fedex inspect the packing? By charging for a certain valuation and taking the package it would seem they entered into a contract of insurance for that value. Ianal, but unless Fedex followed their own rules and inspected the packaging, it doesn't seem they can claim it was inadequate.

From my experience, some Fedex offices will require inspection of high value items and some are lazy and don't bother. Going forward, it really is not that expensive to ship speakers on a pallet using a freight service. A local UPS store (not UPS service) should be able to arrange that.