HELP FedEx Mangles Speakers - Refuses Claim


I received double boxed with ample foam padding top and bottom - large, expensive speakers that are crushed on the corners and bottoms. I took dozens of pictures while unpacking, have all shipping materials, filed claim, met with claims agent. I did it all correctly and was denied via form letter. Any legal referrals, appeals, BBB, class-action process help etc., is appreciated.
pbredi

Showing 4 responses by jburidan

Would anyone be surprised if Fedex, UPS, etc., trained workers to mishandle parcels unless they were packaged by the parent company?

Are these strategies dreamed up by Harvard, Stanford, etc., MBAs to maximize profits? And their own executive salaries?

Would the shipping industry provide such bad service for no good reason?

Would anything surprise?
AFAIK, in small claims neither side can have an attorney. Theoretically, this puts you on even footing with the giant multinational corporation.