"Both Fedex and UPS have a policy, clearly stated in their written insured coverage policies, related to damage coverage wherein they will not pay any claim if the original manufacturers packing materials and boxes are not used....."
If that is the case, which I do not know, and is written, than they surely should not allow for insured service and charge for it if they know they will not honor it if the mech gets damaged.
Looks to me like , if that is common practice, you do have a point against them. They charged for insurance they knew they would not offer in advance regardless of anything else. It can take timme but I think in today's climate they would find it hard to make this position prevail, and they may be liable for charging probably millions on the overall picture of their services for a service they will not offer (insurance). Is that froud or misrepresentation?
If that is the case, which I do not know, and is written, than they surely should not allow for insured service and charge for it if they know they will not honor it if the mech gets damaged.
Looks to me like , if that is common practice, you do have a point against them. They charged for insurance they knew they would not offer in advance regardless of anything else. It can take timme but I think in today's climate they would find it hard to make this position prevail, and they may be liable for charging probably millions on the overall picture of their services for a service they will not offer (insurance). Is that froud or misrepresentation?