2. misc-audio
  3. 1029447327

HELP Federal Express broke it and WON'T PAY

The speakers were shipped Fed Ex COD insured for the value paid ($1800) purchased used from a private party. One speaker was chipped slightly on the side during shipping. It was packed in original packing. It will cost $400 to repair plus round trip shipping plus $80 for a new box.

Fed Ex is refusing to pay because I don't have an "original sales invoice". Perverse luck would have it, the seller has moved overseas.

What's frustrating is that every person at Fed Ex that I speak with is an automoton. They act like a robot quoting rules. I used to love to use Fed Ex and happily pay extra for it. Now I would go out of my way to avoid using them.

I need some help here. How to break through the beaurocratic nonsense and get this claim paid! Is there someone HUMAN I can contact at Fed Ex about this? Do I have to take this to small claims court?

Thank you.
Art
artmaltman

Showing 1 response by weiserb

weiserb's avatar
weiserb
477 posts
 
There should be a claims manager you can talk to . The fastest way would be to get a manager on the phone . Or if possible go top the local regional office and talk to someone. You can also try to get a managers number from a local business or company who uses a lot of fedex as they usually have the business card of a manager. They dropped my CJ preamp and were pretty cool about paying. 1 file claim. 2 They will inspect unit at your premises. 3. review all info 4. pay claim.
Just give them all the paperwork they require.
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