2. misc-audio
  3. 1029447327

HELP Federal Express broke it and WON'T PAY

The speakers were shipped Fed Ex COD insured for the value paid ($1800) purchased used from a private party. One speaker was chipped slightly on the side during shipping. It was packed in original packing. It will cost $400 to repair plus round trip shipping plus $80 for a new box.

Fed Ex is refusing to pay because I don't have an "original sales invoice". Perverse luck would have it, the seller has moved overseas.

What's frustrating is that every person at Fed Ex that I speak with is an automoton. They act like a robot quoting rules. I used to love to use Fed Ex and happily pay extra for it. Now I would go out of my way to avoid using them.

I need some help here. How to break through the beaurocratic nonsense and get this claim paid! Is there someone HUMAN I can contact at Fed Ex about this? Do I have to take this to small claims court?

Thank you.
Art
artmaltman

Showing 1 response by driver

driver's avatar
driver
750 posts
 
The standard drill is to file a claim in court against them. As for a receipt, can you print out a copy of the transaction? Or just find the item listed on the manufacturers website to prove value or get the manufacturer to send you something to the effect of "our speaker model #sonice retailed for $$$ when new.

I was on the phone today with my insurance co. to document the value of my "overpriced" stereo should I have a claim. A copy of the value off the web via manufacturers website or review, etc. is plenty good enough.
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