I have read this ENTIRE thread (phew!):
1) Thanks for everyone's REAL experience dealing with Alan. It is necessary in order to confirm Ernie's side of the story (since SOS said there were apparently two different stories being told).
2) Alan is royally F-ing up. EC and Alan have a chance to turn this into a good situation, by publically and quickly finding a solution to this specific mess, and then to come up with sensible policies that deal with grey market players.
3) Completely agree with Sean, Zaikesman... thanks for being bold and eloquent guys. This is downright bad service, and reflects poorly on EC. If EC doesn't come up with a solution for Ernie and others with these players, than it just confirms EC as a company that doesn't value it's customers, is out to make a buck, only wants to protect it's dealers/distributors at the expense of customers, may not support other products it carries, etc, etc.
4) There are SO MANY other options besides this CD player! When you're spending an arm and a leg for electronics, you better get great customer service.
5) I have a used VAC 70/70 MKIII that has had some intermittent hum issues: Kevin Hayes has ALWAYS taken my call, spent WHATEVER time necessary to talk me through the "next step" in solving the problem, and has ASKED that I KEEP HIM INFORMED and to CALL BACK with WHATEVER I may need, and offered to take the amp back to look at it at my convenience!!, even though I told him I bought it for over 60% below list price! After having this kind of service, I realize that this IS HOW IT SHOULD BE!
Good luck Ernie. I hope you get in touch with EC and that they see this thread. And yes, I believe that this should be reference on AA. The more public the mess, the more pressure. Manufacturers/Distributors must realize that there is a STEEP price to pay for less-than-STELLAR customer service.
1) Thanks for everyone's REAL experience dealing with Alan. It is necessary in order to confirm Ernie's side of the story (since SOS said there were apparently two different stories being told).
2) Alan is royally F-ing up. EC and Alan have a chance to turn this into a good situation, by publically and quickly finding a solution to this specific mess, and then to come up with sensible policies that deal with grey market players.
3) Completely agree with Sean, Zaikesman... thanks for being bold and eloquent guys. This is downright bad service, and reflects poorly on EC. If EC doesn't come up with a solution for Ernie and others with these players, than it just confirms EC as a company that doesn't value it's customers, is out to make a buck, only wants to protect it's dealers/distributors at the expense of customers, may not support other products it carries, etc, etc.
4) There are SO MANY other options besides this CD player! When you're spending an arm and a leg for electronics, you better get great customer service.
5) I have a used VAC 70/70 MKIII that has had some intermittent hum issues: Kevin Hayes has ALWAYS taken my call, spent WHATEVER time necessary to talk me through the "next step" in solving the problem, and has ASKED that I KEEP HIM INFORMED and to CALL BACK with WHATEVER I may need, and offered to take the amp back to look at it at my convenience!!, even though I told him I bought it for over 60% below list price! After having this kind of service, I realize that this IS HOW IT SHOULD BE!
Good luck Ernie. I hope you get in touch with EC and that they see this thread. And yes, I believe that this should be reference on AA. The more public the mess, the more pressure. Manufacturers/Distributors must realize that there is a STEEP price to pay for less-than-STELLAR customer service.