Mark :
thanks for a dispassionate and objective post and indeed taking the trouble of speaking up for me. I had made up my mind not to respond but on further reflection I find some of the innuendos and insinuations deeply offensive. For example to impugn someone's lingustic skills or language comprehension just because they are born/live in some other part of the world.........!!
Lets just stick to the facts as I know them. Its been close to 4 weeks and in this period neither my dealer nor I, till the point of posting this response, have received any response from the manufacturer. IOWs there has been no happy ending. Given the absence of any communication from the manufacturer, I have no idea where this will lead. I have sent 3 mails the last of which bounced, therefore I can probably infer that with some probability the first two mails could have reached. I did not send a flurry of mails coz I was advised by a private mail that I should leave it to the dealer to resolve the matter. I have no idea how many mails the dealer sent but given the rather obvious fact that the dealer is in an ongoing commercial relationship with the manufacturer I imagine he has the means to make contact. I am told though again I have no basis to substantiate it, this particular dealer is probably the largest seller of Triplanar tone arms in Asia. The dealer has offered to locate the screws locally in Singapore if I can get the arm to him. This is a dealer devised solution. I have an excellent relationship with the dealer and I suspect a high degree of mutual respect.
Making a telephone call is not an option for me given a time difference of 13+ hrs.
Now if you were in my shoes, you would feel pretty peeved and how would you classify this customer service? For the record let me state that the Triplanar(not that its necessary to repeat the obvious)is one of the finest tonearms in the world and I am proud to own one.
I would request that we close this thread at this point.
thanks for a dispassionate and objective post and indeed taking the trouble of speaking up for me. I had made up my mind not to respond but on further reflection I find some of the innuendos and insinuations deeply offensive. For example to impugn someone's lingustic skills or language comprehension just because they are born/live in some other part of the world.........!!
Lets just stick to the facts as I know them. Its been close to 4 weeks and in this period neither my dealer nor I, till the point of posting this response, have received any response from the manufacturer. IOWs there has been no happy ending. Given the absence of any communication from the manufacturer, I have no idea where this will lead. I have sent 3 mails the last of which bounced, therefore I can probably infer that with some probability the first two mails could have reached. I did not send a flurry of mails coz I was advised by a private mail that I should leave it to the dealer to resolve the matter. I have no idea how many mails the dealer sent but given the rather obvious fact that the dealer is in an ongoing commercial relationship with the manufacturer I imagine he has the means to make contact. I am told though again I have no basis to substantiate it, this particular dealer is probably the largest seller of Triplanar tone arms in Asia. The dealer has offered to locate the screws locally in Singapore if I can get the arm to him. This is a dealer devised solution. I have an excellent relationship with the dealer and I suspect a high degree of mutual respect.
Making a telephone call is not an option for me given a time difference of 13+ hrs.
Now if you were in my shoes, you would feel pretty peeved and how would you classify this customer service? For the record let me state that the Triplanar(not that its necessary to repeat the obvious)is one of the finest tonearms in the world and I am proud to own one.
I would request that we close this thread at this point.