Held up in customs


I just purchased a CD player from a gentleman in Vancouver and had it shipped UPS Expedited 2 day. When the package got to the states it was placed on customs hold. When I spoke to someone at UPS they said it would take at least a couple of days and customs could do whatever they wanted to the package or simply keep it. I'm wondering if anyone out there has had any experiences with the Customs Service or FDA in regards to international shipments.
jond

Showing 1 response by brian8177

Customs is *NOT* the issue.

This is a good example of why many non NA buyers are very hesitant to deal with NA sellers
(no experience with these issues, or how to solve problems like this, or better yet, how to AVOID them in the first place).

The problem has ZERO to do with duties, NAFTA, customs broker, etc. Zero.

Laser and its approval via the FDA is the issue and the only issue.
If it has not been approved than it has to be before it can be shipped to the U.S.
This is a slow and annoying process (with the FDA).
Hopefully this model has been approved already.
Check with the mfr or most recent importer.
They will have to fax you a few pages, you fwd them, and that's it
(assuming they exist). Don't delay, FDA has no problem with sending items back, seizing them, or "liquidating" them (aka: destroying them), and regular ship insurance does NOT cover this.

Brian@Hello.lt

Customers in every U.S. state and 48 other countries.
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