Hegel hum?


Spent a week or two enjoying my new H400 and noticed a faint hum between the time I turn it on and before I play music. Also there when I pause after playing a while. Note that the hum is only apparent when I bring my ear a foot away from the amp. I’m quite pleased otherwise but am wondering if this is normal?

baconboy

Received my H400 today to replace my H390, watched YouTube videos saying power supply now has a DC blocker built in. I had a lot of DC hum from the H390 but my Puritan PSM156 killed most of it. However the new H400 has a low pulsing hum which I am surprised to hear given what was said in the reviews, one of which said it was now dead silent (the Canadian guy Mr Chibbs I think) It is odd as it pulses and can be heard in my dead silent room. It is plugged into the Puritan but even on a normal mains socket still the same low level hum. Have played it only for a hour or so and the improvement in sound is apparent over the H390 but quite annoyed that it still hums. Seems a couple of people in this thread have the same issue? Dave543210 is describing exactly what I am hearing so maybe they haven’t made the H400 silent after all, sigh…

@baconboy

Please contact Hegel and explain your hum issue to their technical support staff.

i also suggest you ask your retailer where you purchases your amp.  The hum issue needs to be addressed.